As a public sector organisation, Kerry ETB is committed to providing a professional, effective, responsive service to all our customers. We treat all our customers with respect and make every effort to ensure that our services reflect your needs and expectations.
The purpose of this customer charter is to set out the service standards you can expect when dealing with our organisation. The charter has been developed in line with the continuous four-step cycle prepared by the Department of Public Expenditure and Reform.
How your input can contribute to the improvement of our services
Customer Feedback
Kerry ETB is committed to improving our services. Please refer to our ‘Customer Feedback Form’ should you wish to suggest ways that we could improve our service. This form can be found on our website here.
Customer Complaints
If you are unhappy with the service you have received and if the issue cannot be resolved to your satisfaction with the staff member or section you have been engaged with, you can make a formal complaint. This form can be found on our website here.
